Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed during weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery time is 5–15 business days, depending on the destination, courier service, and customs procedures.

Shipping Charges

Shipping costs are displayed during checkout before payment is completed.

Order Tracking

A shipment confirmation email containing tracking details will be sent once your order has been dispatched.

Delivery Delays

Unexpected delays may occur due to:

• Customs inspections
• Weather conditions
• Public holidays
• Courier disruptions
• High shipping demand

These delays are beyond our reasonable control.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. UrbanMart104 is not responsible for failed deliveries resulting from incorrect or incomplete addresses.